Pick Up Information
PICKING UP ITEMS
The exact delivery address will be sent to you a couple of days before your first delivery.
If the driver is delayed we will email to let you know the estimated arrival time.
When you pick up your items, there will be a binder with a sign out sheet. Be sure to check your order and initial next to your order every time you pick up. If your name is not on the list and you are expecting items please contact RFBA immediately at firstname.lastname@example.org.
- Pick up your order between the hours of 8 am and 10pm. If you come late please bring your own flashlight and be respectful of the hosts and their neighbors - don’t slam your car door, don’t clank the milk bottles and don’t carry out loud conversations. The hosts and neighbors appreciate your courtesy.
- Consolidate items in the coolers, and shift ice or ice packs from empty coolers to fuller ones (if it’s not late). Don’t leave one or two items alone in a cooler if there is another cooler with other items. They’ll keep each other colder when together. Your consideration is appreciated.
- Close cooler lids tightly. Push them down all the way. Don’t just let them drop or leave them open all the way.
- Be sure to pick up your items within 24 hours after delivery. After this time the delivery location hosts will clear the coolers and donate any products that have been left. If they are yours, you will still be responsible for paying for them. If you have an unexpected emergency, please contact us immediately and we will try and arrange extended storage.
- If you have someone else picking up for you, please inform them of the procedures so they can follow these guidelines as well.
Gilroy (Yorktown Dr., Gilroy): Delivered by 2:00pm
Morgan Hill (Price Dr., Morgan Hill): Delivered by 2:30pm
Tuesday Delivery – Route One
Portola Valley (Paso del Arroyo, Portola Valley): Delivered by 10:15am
San Carlos (Dale Ave., San Carlos): Delivered by 11:00am
San Mateo (Ticonderoga Dr., San Mateo): Delivered by 11:45am
San Francisco Noe Valley (23rd St., San Francisco): Delivered by 2:15pm
San Francisco Inner Sunset (16th Ave., San Francisco): Delivered by 3:45pm
Sausalito (Pearl Ave): Delivered by 4:45pm
San Rafael (Arias St., San Rafael): Delivered by 5:45pm
Tuesday Delivery – Route Two
Campbell (Linda Dr., Campbell): Delivered by 9:30am
Los Gatos (Nob Hill Wy., Los Gatos): Delivered by 11:00am
San Jose South (New Ireland Ct., San Jose): Delivered by 1:00pm
San Jose Downtown (14th St., San Jose): Delivered by 2:00pm
San Jose West (Adra Ave., San Jose): Delivered by 3:00pm
Sunnyvale (Ramon Dr., Sunnyvale): Delivered by 4:00pm
Santa Clara South (Machado Ave., Santa Clara): Delivered by 5:00pm
Santa Clara North (Cole Pl., Santa Clara): Delivered by 6:00pm
Wednesday Delivery – Route One
Pleasanton (Sylvaner Dr., Pleasanton): Delivered by 10:30am
Benicia (Daffodil Dr., Benicia): Delivered by 11:30am
Pleasant Hill/Walnut Creek (Douglas Ln., Pleasant Hill): Delivered by 1:00pm
Orinda (Tahos Road, Orinda): Delivered by 1:30pm
Berkeley South (Benvenue Ave., Berkeley): Delivered by 2:30pm
Oakland Lake Merritt (Hillgirt Cir., Oakland): Delivered by 3:30pm
Wednesday Delivery – Route Two
Fremont South (Chenin Blanc Dr., Fremont): Delivered by 9:30am
Fremont Camellia (Camellia Dr., Fremont): Delivered by 10:45am
Fremont North (Ashford Wy., Fremont): Delivered by 11:30am
Union City (Ruth Ct., Union City): Delivered by 12:15pm
Redwood City (Grand St., Redwood City): Delivered by 1:00pm
Palo Alto Downtown (Waverley St., Palo Alto): Delivered by 1:45pm
Palo Alto Shoreline (Feather Ln., Palo Alto): Delivered by 2:45pm
Palo Alto South (Brassinga Ct., Palo Alto): Delivered by 3:15pm
Los Altos (W. Fremont Rd., Los Altos Hills): Delivered by 3:45pm
Mountain View (Sierra Vista Ave., Mountain View): Delivered by 4:15pm